21 Oct 2025: Supporting staff facing violence in kerbside collections

Supporting staff facing violence in kerbside collections

Tuesday 21 October, 11am-12pm
This is a paid event - see registration fees here

Violence has escalated globally resulting in incidents of aggression and violence. This webinar will help managers and supervisors support their waste collection staff. 

This workshop will cover: 

• The reason for increasing violence in public-facing roles.
• Effective ways to control our reaction in emergencies.
• Distance and radio communication – the most effective response to incidents.
• Acknowledgement rather than verbal communication with disgruntled people.
• Effective communication strategies if applicable.
• What to do if being followed, objects thrown, road rage event, etc.
• When to call police.
• Holding post-incident debriefs.
• Identifying if staff are struggling post-incident.

What will you get out of this workshop?

• A comprehensive plan to mitigate risk.
• Formalised protocols.
• Reduced risk during an emergency.