Supporting staff facing violence in kerbside collections
Tuesday 21 October, 11am-12pm
This is a paid event - see registration fees here
Violence has escalated globally resulting in incidents of aggression and violence. This webinar will help managers and supervisors support their waste collection staff.
This workshop will cover:
- The reason for increasing violence in public-facing roles.
- Effective ways to control our reaction in emergencies.
- Distance and radio communication – the most effective response to incidents.
- Acknowledgement rather than verbal communication with disgruntled people.
- Effective communication strategies if applicable.
- What to do if being followed, objects thrown, road rage event, etc.
- When to call police.
- Holding post-incident debriefs.
- Identifying if staff are struggling post-incident.
What will you get out of this workshop?
- A comprehensive plan to mitigate risk.
- Formalised protocols.
- Reduced risk during an emergency.
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Early Bird |
Normal registration (from 4 Oct 2025) |
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| WasteMINZ members | $180.00 | $210.00 |
| Members group rate (per person)* | $160.00 | $185.00 |
| Non-WasteMINZ members | $230.00 | $268.80 |
| Non Members group rate (per person)* | $204.80 | $236.80 |
* To be eligible for the group rate, three (3) or more people from the same or different organisation must be registered, but must have one billing address
All prices exclude GST.
WARN International specialises in managing people’s wellbeing through three key pillars – resiliency (adapting to life’s challenges), enhanced communication techniques (de-escalation & engagement), and personal safety (situational awareness) - through our keynote presentations, live workshops, and online courses.
WARN is an acronym for Wellness, Awareness, Resiliency, & Negotiation. We focus on three pillars of support for wellbeing – advanced communications, personal safety, and coping skills to support resilience – using contemporary researched practices from neuroscience, emotional intelligence, and positive psychology.
With increasing anger & aggression, advanced de-escalation and swift engagement skills are imperative. “Hurting people often hurt people therefore helping people help themselves gives them a sense of control.” Safety is rightly a major focus, remaining fully focused across the day reduces the chance of harm. Maintaining personal wellbeing through coping strategies mitigates the stressors of today’s ever-changing environment.
WARN has a range of advanced verbal and non-verbal communication strategies when managing people affected by heightened emotions and for the vulnerable. Our safety programmes utilise the psychology of safety to remain situationally aware and respond effectively to risks. Coping skills, often referred to as resilience, is our ability to manage the pressures of life and is imperative to support our wellbeing.
Following a successful career in construction, Lance spent 22 years with the NZ Police, becoming NZ’s lead crisis negotiator. Qualifying in NZ, Australia, and with the FBI, Lance taught crisis intervention to police & prison negotiators. Described by senior police as “The most qualified and highly skilled negotiator within NZ Police,” Lance trained and operated with the elite tactical teams of Police, Corrections, Fire, Ambulance, Military, and the FBI.
Qualifying as a Personal Protection Officer, Lance oversaw the protection of the Prime Minister, international dignitaries, and people on the witness protection programme. He was the principal security officer at the 2010 Delhi Commonwealth Games and the 2012 London Olympics.
As a commissioned officer, Lance directed the immediate response to the full range of critical incidents and was a senior detective leading investigation teams on serious and complex criminal cases.
Responsible for recruitment and training for the Police 111 staff, Lance developed and delivered coaching workshops on handling emotional conversations and coping skills.
Lance has a Master of Arts Degree, majoring in terrorism safety & security, a Graduate Diploma in Business Studies, a Diploma in Policing, and a Graduate Certificate in Applied Management. He is working on a Diploma in Positive Psychology.
Lance published the bestselling book – Behind the Tape, Life on the Police Frontline – detailing highlights of his police career and his personal story of depression and suicide. His second book – Dark Side of the Brain, Adapting to Adversity – another bestseller, focuses on total wellbeing. His third book – Anxiety is a Worry – is about managing anxiety.
Lance is a regular media commentator and provides inspirational keynotes, coaching workshops and one-to-one support.